FAQs
FAQs
What are Poppers and are they Legal?
Poppers are completely legal in the UK, so don’t worry! They are a Nitrite based liquid, being either Pentyl or Isopropyl Nitrite. The original form that was available in the 1970’s and 80’s was Amyl, and is now only available as a prescribed drug in hospitals!
The UK Government and Home Office generally use the word poppers when they are referring to a type of alkyl nitrite and specifically isopropyl nitrite products. In March 2016, the Advisory Council on the Misuse of Drugs stated that, because alkyl nitrites do not directly stimulate or depress the central nervous system, poppers do not fall within the scope of the Psychoactive Substances Act 2016.
There was a Conservative MP, Crispin Blunt, that stood up at the time of the debate and declared that he has used and currently uses poppers to a packed House of Commons! What Fun!
All the poppers sold on our site are designed as “aromas” or “room odourises” and are not designed for direct inhalation. The correct way to use is to open the bottle in a room and let the vapour fill the air.
If a product has been labelled as Leather Cleaners, then it should be used for the treatment of leather items, and their end use is as a leather cleaner.
All the aromas sold on our website are legal in the UK and sold with the appropriate child proof lid and in tamper evident bottles and may not be sold to any person under Eighteen (18) years of age.
As with all chemicals ALWAYS READ THE LABEL AND FOLLOW THE MANUFACTURERS GUIDELINES.
Aromas contain Alkyl Nitrites, which are harmful and flammable, so please read the below if you are going to use them.
Highly Flammable: Do not use near open fire or flame.
Eye Irritant: Should the liquid have contact with the eye flush with water immediately.
Harmful if Swallowed: If swallowed, drink two glasses of milk or water immediately and induce vomiting, then call your GP or contact A&E without delay.
Avoid Contact with the Skin: As mentioned, do not inhale contents directly from bottle, as contact with the skin may cause burns. If there is contact with the skin, wash the area with water immediately.
This product is classified in accordance with 67/548/EEC.
Always keep the bottle upright, with the cap firmly secured. If possible, avoid storing in direct sunlight, and keep them in a cold, dark space.
You can even store them in the fridge, if you have the space, to keep them nice and cold.
Customer Service
Here, at Online Poppers, we know all about customer service, and what it means to have the best shopping experience. Our Customer Service Team are here to ensure you have just that experience, even after you have checked out.
We want to make sure you are happy with your purchase and service, and if you’re not then we want to know why, because we are only happy when you are too!
So if you have any problems, issues, or questions, call us on 01925 871891, where our Customer Service Team are available Mon to Fri from 9am to 4pm, with the exception of Bank Holidays. If we are unable to answer, just leave your contact details and a brief message and we will call you back, or email us on opukhelp@nnnretail.co.uk and we will make sure we get back to you as soon as possible.
We want to make sure you are happy, and when you’re not, we’re not! So, if you have a problem with your order, we want to be the first to know.
At Online Poppers, the service we provide doesn’t stop when you have hit the pay now button, as we want to ensure you have the best online shopping experience there is, and that includes when something goes wrong!
We have a couple of ways you can get in touch with us, just pick the one that’s easiest for you, and one of our fabulous customer service team will be more than happy to help you with your questions, queries or product advice.
Email us direct on opukhelp@nnnretail.co.uk and we will get back to you as soon as we can, or you can call us on 01925 871891 and talk to a real person!
You can call our helpline Monday to Friday from 9am to 4pm (Exc. Bank Holidays). If we are unable to take you call just leave a message with your contact details, and a brief message as to the nature of the call, and we will call you back.
Payment Security
We accept payment via Credit or Debit Card, and Worldpay handles our secure payment page.
We do not receive your credit card details, only confirmation that your payment has been authorised.
All payments and prices are in GBP Sterling. Your bank statement will show the payment processed under BAL Ltd.
Orders & Returns
If you need to cancel your order, please email us immediately at opuk@nnnretail.co.uk with your name, order number and what details you need to change/cancel.
Alternatively call us on 01925 871891 (Mon to Fri 9am – 4pm) with the details. If we are unavailable, please leave a message with your contact details, order number and a brief message, and we will get back to you as soon as we can.
To view your orders, you will need an account with us, which you can create during your purchase.
If you already have an account simply login and go to My Account to view current and previous orders.
If you are unhappy with your product within the first 14 days of your purchase, we are happy to offer an exchange, providing the items are unopened, unworn, and unused.
We will only accept items for exchange that are in security sealed packaging. Items that are in packaging that can be opened/unwrapped, such as “clam shell” packaging, will not be accepted. Any items returned for exchange that are not deemed to be security sealed will be returned to the customer.
All returns are made at the customer’s expense and must be sent tracked for the customer’s security. Online Poppers will not be liable for returns lost in transit.
If an item has leaked, the seal must be intact for a refund or exchange to be processed. We may require that you email a photo of the item showing any discolouration etc. prior to processing an exchange or refund.
Where items are returned faulty, the Customer Service Team will test to ensure fault, and if confirmed will refund the item, including any postage expense incurred in returning the item.
Simply email opuk@nnnretail.co.uk with a brief description of why and what you want to return for initial advice prior to returning any items, including your order number in the email. Upon returning, please forward the tracking number so we can track the return to us.
All Exchanges and Returns must be sent to:
Returns Dept
NNN Retail Ltd
Unit B1
Basement
The Hive WA1
27-31 Sankey Street
Warrington
WA1 1SW
You have 30 days from the date of purchase to inform Online Poppers of a fault.
Certain consumables are exempt from your right to return once they have been opened, used or worn. This includes, but are not limited to: Room Aromas (Poppers).
The above returns policy is only valid for purchases made through the Online Poppers website and does not apply to purchases made elsewhere.